Frequently Asked Questions – WA

    Check out our Frequently Asked Questions – detailing everything from what’s eligible to how to get in touch with us.

    Contact Details
    Phone

     

    General Enquiries

    Donation Partner Enquiries

    1300 22 22 82

     

    help.wa@tomra.com

    donations.wa@tomra.com

    Container Eligibility

    What containers are eligible for a refund?

    As part of the scheme, you can receive a refund for most aluminium, glass, plastic, steel and liquid paperboard beverage containers between 150ml and 3L. A comprehensive database of eligible containers can be found here.

    The container refund scheme aims to reduce the amount of beverage container litter in the environment. Eligible containers are most commonly consumed away from home and make up most container litter in the environment.

    What containers are ineligible for a refund?

    Excluded containers are commonly consumed in the home and can still be recycled either through existing kerbside collection or drop-off services. This includes:

    Any beverage container less than 150ml or more than 3L.

    Any size or material type of containers for:

    • Undiluted cordial
    • Fruit or vegetable juice concentrate
    • Registered health tonics
    • Plain milk

    Glass containers of any size for:

    • Wine
    • Pure spirits

    Containers over 1 litre in size for:

    • Flavoured milk
    • Pure fruit juice
    • Pure vegetable juice
    • Cask water
    • Cask wine
    • Wine sachets of more than 250ml or less than 150ml
    What condition do containers have to be in?
    • Containers must be empty.
    • You don’t have to rinse each container, but it will help you store them cleanly before returning them.
    • Caps and lids need to be removed from bottles.
    • Keep the label on and don’t crush your container, so it can be accepted by a Reverse Vending Machine.
    Do I need to remove lids from containers before taking them to the container refund point?

    Yes. Removing the lids will help with the crushing of containers at processing facilities, and will provide the following benefits:

    • Plastic tops are usually made from a different plastic than the bottle and separating the plastics reduces the level of ‘contamination’ which means better recycling outcomes.
    • Leaving lids on containers can cause problems with transport and storage.
    Can a container refund point refuse to take my containers?

    There are several reasons why a container refund point operator may refuse to accept your containers:

    • They are contaminated (i.e. contain sand, dirt, paint, petrol, noxious substances etc.)
    • The container is not recognisable as an eligible container (i.e. crushed beyond recognition or broken in the case of glass).
    • The container is not eligible under the scheme.
    • The container refund point operator has reason to believe the container has been purchased interstate.
    • The container refund point operator has reason to believe the container has already been redeemed or has been deposited from any kerbside recycling operator.
    • If a person refuses to complete a declaration when asked to do so by the container refund point.

    Returning your containers

    Where can I return my containers?

    You can return your containers at your local TOMRA Recycling Centre, located at any of the addresses below:

    • Belmont: 39 Abernethy Road
    • Osborne Park: 426 Scarborough Beach Road
    • Myaree: 46 McCoy Street
    • Kelmscott: 2921 Albany Highway
    How can I return my containers

    You can return your containers through our Reverse Vending Machines (RVMs). TOMRA Reverse Vending Machines allow you to return your containers quickly and get your refund right away. Ideal for any quantity of containers and for any recycler looking to claim their refund quickly and easily.

    What is a Reverse Vending Machine and how do I use it?

    A Reverse Vending Machine is your high-tech option to return empty eligible containers for recycling. Simply insert your empty containers into the chute at the front of the machine. Containers will be scanned to ensure they are eligible for a refund. When you’ve finished depositing the containers, the Reverse Vending Machine will issue the refund.

    What happens to containers once they are returned?

    Containers deposited at a container refund point will be sorted by material type and prepared for collection and transportation to a processing centre, where the materials are tightly compacted and prepared for recycling. Containers are then sold via an online auction platform into domestic and export markets to an approved recycler where the material is recycled into new materials or back into beverage containers.

    Claiming your refund

    How can I claim my refund?

    You can receive your refund in 3 ways:

    • Through a retail cash voucher, which can be redeemed for cash or used for your shopping at Woolworths. 
    • Donated directly to a charity or community organization listed on the Reverse Vending Machine. 100% of the money you donate will go to the charity you choose.
    How can I get a cash voucher?

    Simply return your containers at a Reverse Vending Machine and select the “Voucher” option at the end of your session.

    How can I donate to charity?

    It’s easy to donate to a charity, school or community group. Simply return your containers at a Reverse Vending Machine and select the “Donate” option at the end of your session. You will then be given a menu to select which organisation you would like to donate to. Select your preferred organisation and press the “Confirm” button to donate. 100% of the money you donate will be given to the charity.

    How can I redeem my voucher?

    You can redeem your voucher refund at any Woolworths store Australia-wide. The voucher is redeemable for cash or can be used for payment towards your shopping. It is not currently available for online purchases.

    There is an issue claiming my refund, how do I chase this?

    You can contact our hotline on 1300 22 22 82 – our dedicated team of customer service professionals will work with you to ensure that your refund is recognised.

    Community Engagement

    Can my organisation apply to be a donation partner?

    Organisations who want to become a donation partner with TOMRA Recycling Centres are required to satisfy the eligibility criteria as outlined on the application form which can be downloaded here.

    If your organisation is a school, sporting club, charity, or a not-for-profit community group and you satisfy the eligibility criteria you can apply to become a donation partner by completing the application form found on our Charity and Community page here and returning it with the supporting documentation to donations.wa@tomra.com

    How can my organisation get involved?

    Organisations have a variety of ways they can get involved to help raise funds;

    • School, sporting club, charity, or a not-for-profit community groups can apply to become a donation partner on a Reverse Vending Machines at their local TOMRA Recycling Centres and receive donations from people using the machine who choose to donate.
    • Organisations that have year-round contact with a large community of members (e.g. a school or sporting club) can become a local container collection point. Members of their community can then drop off and donate their eligible containers, equivalent to a 10-cent donation to the organisation.
    • Smaller organisations, or those who have more sporadic contact with their community or membership base, may wish to run container collection drives at set times during the year. For example at a local fundraising event members and the wider community would be able to donate their eligible containers.

    To register your interest in becoming a donation partner please visit the Charity and Community page.

    How do donation partners get selected to feature on a Reverse Vending Machine?

    Donation partners are selected based on a first come, first serve basis for applications that fulfil the eligibility criteria.  You can find out more on our Charity and Community page.

    There are a variety of checks that are completed to ensure each applicant is eligible to become a donation partner. Local organisations must use the funds raised in their local area.

    How can I get my charity, school, club or community group raise funds with TOMRA Recycling Centres?

    Applicants who fulfil the donation partner criteria can apply to become a donation partner at their local depot on the Reverse Vending Machines.  It’s easy to apply:

    • Go to Charity and Community page to find out more.
    • Download and complete an application form and send this together with the supporting documents to donations.wa@tomra.com
    • You will be advised of the status of your application as soon as possible.
    • If your application is successful you will receive a confirmation email with the dates of your partnership and a standard contract to sign and return.
    • Donation partners are rotated every 3-months to give as many not-for-profit organisations as possible the opportunity to fundraise through the scheme.
    Eligibility criteria

    You can find the eligibility criteria for donation partners on the application forms on the Charity and Community page.

    Scheme Questions

    Why is a Container Refund Scheme being introduced?

    The WA Government has introduced a Container Refund Scheme (CRS) to reduce the amount of beverage container litter that enters our environment by providing an incentive for people to collect and return eligible containers for recycling in exchange for a refund payment. Flow-on benefits include business and employment opportunities as part of the operation of the scheme.

    Will the scheme affect the price of the beverages I buy?

    Beverage manufacturers that sell beverages ineligible containers will be required to fund the cost of the scheme, including the refund amount paid, as well as operating costs such as costs associated with collecting, sorting, counting and transporting collected materials. To cover their costs, beverage manufacturers may choose to increase the price of their products to retailers. This will be a decision for each beverage manufacturer individually.

    Members of the public will have the opportunity to recoup part of any price increases by exchanging containers for the 10-cent refund.