Refund Methods

    When returning your eligible drink containers at a TOMRA location in NSW, QLD, NT, and WA, there are multiple ways to claim your recycling refund.

    Cash Vouchers

    Cash Vouchers are available from Reverse Vending Machines (RVM) and are claimable for either cash or discounts at a nominated redemption partner. To collect a retail voucher for your returns, simply put your containers through the Reverse Vending Machine and press the “Voucher” button to collect – no sign-up necessary.

    The cash voucher will list which retail partner which you can collect your cash from. If your retail voucher lists Coles as the partner, it can be claimed from any Coles state-wide. If your retail voucher lists Woolworths as the partner, it can be claimed from any Woolies state-wide. If your cash voucher lists a provider outside of Coles and Woolies, it will only be redeemable from that location (NSW only).

    myTOMRA App

    Note: The myTOMRA App is unavailable in WA and QLD.

    To claim your refund instantly and digitally, download the myTOMRA app. When using a TOMRA Reverse Vending Machine in NSW or NT, scan your unique barcode at the Reverse Vending Machine, make your returns, and select the Payout option.

    You can get your refund as a Direct Bank Transfer. Direct bank transfer allows you to get your recycling refund into your preferred bank account within one banking day. To choose Bank Transfer as your preferred payout option, simply go into the Payout menu, and select the Bank Transfer option. The app will guide you on how to sign up and select an account to receive your refund. Please note that you will need to log in to your online banking to activate this feature.

    Payout via PayPal is available as a refund option, providing a quick refund that can be used to transfer directly into your bank account or be used to make online purchases. To choose PayPal as your preferred payout option, simply go into the Payout menu, and select the PayPal option. From there, you will be redirected to the PayPal website where you will be asked to link your account to the app.

    E-vouchers are available as a refund option and are claimable for either cash or discounts at Woolworths. Download the myTOMRA app and set your settings to E-voucher. When you’re at the TOMRA Recycling Centre, scan your barcode at the Reverse Vending Machine, make your returns, and select the Payout option. The E-voucher will appear in your myTOMRA app and can be claimed from the listed redemption partner.

    Charity and Community Donations

    Charity Donations are available if you’d like to pay your refund forward, and you can return in multiple ways.

    In NSW and NT, you can simply return your containers into the Reverse Vending Machine, select the “Donate” button, and select your preferred charity partner.

    You can also use the myTOMRA App to donate to a charity of your choice – simply go into the Payout menu, and select the charity option – you will be provided with a menu where you can select a charity or not-for-profit of your choice. To donate this way, scan your app barcode at the Reverse Vending Machine, return your containers, and select the “Transfer” button.

    In QLD and WA, you can donate to a charity using their Containers for Change Scheme ID barcode. Search for your preferred charity’s scheme ID from the Containers for Change website, and use it when returning at the Reverse Vending Machine to donate your refund.

    100% of your refund will go directly to the charity or community group of your choice. For more information related to charity donations in your state, visit:

    Scheme ID

    Containers for Change Scheme ID is only available in WA and QLD. For digital payments, you can now get your refund into your bank or PayPal account. Sign up for a scheme ID from the Containers for Change website. Once you have signed up, you will receive a Scheme ID Barcode. To get your refund via scheme ID:

    1. Scan your barcode at the Reverse Vending Machine before you start your session. The scanner is on the bottom-right of an RVM.
    2. Insert your containers
    3. Select Payout on the screen when you’re done – you will get your refund within 1 business day.

    If you’re returning in QLD, you can also use Scheme ID through the bag drop section. Please see one of our friendly staff in-store on how to use your scheme ID.

    Your Local Scheme