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    We’re making a change

    From 1 February 2021, we’re making a change so you can receive your Queensland Containers For Change refund from our RVMs directly into your bank account or PayPal account.

    To allow for this, the myTOMRA app will no longer be active in Queensland from 1 February 2021 and will be replaced with the Containers For Change QLD app. From this date, you can either use your scheme ID barcode on the RVMs for digital payments or donations, or receive a printed Woolworths voucher. You will also need a scheme ID to do a bag drop from 1 February as the myTOMRA app will no longer be available.

    How to get your scheme ID

    1. Sign up for a scheme ID – go to the Containers For Change website, select the sign-up button and follow the instructions.
    2. Get your barcode – you can get this from the Containers For Change’s app, the website, or from a confirmation email that’s sent to you after you register. Make sure you save this in a safe place. You can use a screenshot, save it to a digital wallet or even print it out, as long as the barcode is visible, it will work.

    How to use it at the RVM

    1. Scan your barcode at the Reverse Vending Machine before you start your session. The scanner is on bottom-right of an RVM.
    2. Insert your containers
    3. Select Payout on the screen when you’re done – you will get your refund within 1 business day.

    For Bag Drop, please see one of our friendly staff for more information.

    Important: The myTOMRA app will no longer be active after 1st February 2021.

    FAQ

    I usually get paper vouchers; does the change affect me?

    No, this change is only applicable for digital payments. You can continue to return your containers and select ‘PAYOUT’ on the screen to receive a retail cash voucher.

    How do I sign up for a scheme ID?

    Signing up is easy! Head to the Containers for Change website simply click ‘Sign up’ and follow the instructions to enter your bank account details and/or link to your PayPal.

    how do I get the Containers for Change app?

    Head to your App Store to download the Containers for Change QLD app directly from on your phone. You will see a unique barcode within the app. This is to be scanned at any RVMs across our 10x centres. If you are doing a bag drop you will just need to know your scheme ID number. If you are having issues with your scheme ID or the Containers for Change app please contact Containers for Change on 13 42 42.

    Can I come in with my scheme ID number?

    When returning at the RVM, you must have the barcode linked to your scheme ID. This can be found in the Containers for Change app with a handy shortcut on the bottom menu or via the digital wallet in your confirmation email. If you are using the bag drop, you do not need to have a barcode. You will need to type the number of your scheme ID into the tablet in order to print off the bag tags.

    Can I still get digital/e-vouchers for Woolworths?

    No but if you prefer a cash refund, you do not need to register for a scheme ID. Simply return your containers and select “PAYOUT” for a printed voucher redeemable for cash, or money off groceries, at your local Woolworths.

    Do I have to get the Containers For Change app to get a scheme ID?

    The Containers for Change app has a range of features for an easy and engaging recycling experience. There is a quick shortcut to access your scheme ID barcode on the bottom menu of the app.

    However, you can also find your barcode in the email confirmation you receive from Containers for Change QLD, with the option to save your scheme ID to your mobile wallet.

    How do I use my scheme ID at the RVMs?

    From 1 February 2021, to receive your refund directly into your bank account or to your PayPal account, you can use your scheme ID at the RVMs via you’re Containers for Change app. Scan your barcode before you begin returning your containers and you will see a confirmation message on the screen of the machine. Return all of your containers and once you are done, click ‘Payout.’ Your refund will be paid to your selected bank account or PayPal account and the funds will take up to one business day to be transferred.

    How do I use my scheme ID for a bag drop?

    Bring your bags of containers to any of our 10x Recycling Centres and utilise our bag drop service. The bag drop area is located at the Service Entry of the Recycling Centre and our Team are available to assist you. From Feb 1, you will need to enter your scheme ID into a tablet and the number of bags you have. Stickers for each of your bags will be printed and must be securely stuck on to each bag. Hand your tagged bags to a member of staff and we will process your containers for you. You will receive your refund to your preferred payment option within the App within three business days.

    Who do I call if I have issues with the CfC app?

    All queries relating to your scheme ID and the app, are to go to Containers for Change directly at 13 42 42 or enquiries@containersforchange.com.au

    Who do I call if I have issues with the myTOMRA app?

    All queries relating to the myTOMRA app are to go to the TOMRA Service Centre at 1300 11 88 88 or help.qld@tomra.com

    What will happen to the myTOMRA app on my phone?

    The app will still be visible on your phone but it will no longer be active in QLD from 1st February 2021. Meaning if you try to scan your myTOMRA barcode at a TOMRA RVM in QLD, this will NOT be accepted.

    What will happen to my pending e-vouchers?

    All existing e-vouchers will remain in your app until you redeem these in store at Woolworths. All vouchers are valid for 3 years.

    Why can’t you continue to have both myTOMRA and scheme ID?

    To avoid confusion for our recyclers, we have decided it would be simpler to accept one app only.

    Why are you making this change?

    We value our customers’ feedback and endeavor to provide the best experience to all recyclers. In our recent customer surveys, we have learnt that many customers would like to receive their refund directly into their bank account as well as PayPal and to be able to scan containers to check their eligibility. The Containers for Change QLD app includes these features and is recognised statewide ensuring we provide an easy, engaging and convenient recycling experience.

    Can I transfer my refund history or achievements to the Containers for Change app?

    No, your refund history or achievements cannot be transferred to the new app but you can still go into the myTOMRA app to view your history and continue to redeem any unclaimed eVouchers whilst they are valid.